Sangoma Phones Getting Started Guide

Sangoma Series IP Telephones Quick User Guide and Basic Phone Operations #

 

USING THE HEADSET OR SPEAKER #

  • Use the Speaker Button to turn speaker on/off
  • Use the Headset Button to use the headset once it had been

Making A Call

  • Take Handset/Headset off-hook or press Speaker button or an available LINE key (activate speakerphone).
  • The line will have dial tone and the corresponding lines LED will turn
  • If you wish, select another LINE key (alternate SIP account).
  • Enter the phone
  • Press the SEND Horizontal Soft

REDIAL #

  • Press the History key and select the number to
  • Press the Send

ANSWERING CALLS #

Single Incoming Call:

1)     Answer call by taking Handset/Headset off hook or press SPEAKER or by pressing the corresponding account LINE button.

Multiple Incoming Calls:

  • When there is a call waiting, users will hear a Call Waiting
  • The next available LINE will flash
  • Answer the incoming call by pressing its corresponding LINE
  • The current call will be put on
  • Toggle between the calls using the LINE

ENDING A CALL #

End a call by pressing the “Cancel” soft key or hang up the phone.

CALL HOLD/RESUME #

  • Hold: Place a call on ‘hold’ by pressing the hold
  • Resume: Resume call by pressing the corresponding blinking

CALL TRANSFER #

If you are in a call and wish to transfer the call to another party.

Blind Transfer: #

  • Press Transfer
  • Dial the number and press the Send button to complete the transfer of active

Attended Transfer: #

  • Press an idle line key to make a new call and the active LINE will be placed on hold
  • Once the call is established, press Transfer button followed by the LINE button of the held line to transfer the
  • After the call is transferred, phone will display idle

Transfer to Voicemail: #

  • Press the Transfer to Voicemail
  • Dial the destination extension
  • Press the Done soft

Call Park: #

  • Press the Call Park button
  • The system will announce the parking space (71- 78).

Retrieve Call Park: #

  • Press the Call Park
  • Scroll to the parking space, (71 – 78). The system will display the parking space as well as caller

Initiate a Conference Call: #

If you are already in a conversation and wish to bring a third party together in a 3-way conference.

  • Press the Conference button, or the Conference soft
  • Dial the third-party number followed by the SEND
  • When the call is established to the third party, press the Conference soft key to initiated 3-way

Leave a Conference Call: #

  • While in a conference call, press the Leave soft key
  • The two other party will now be joined Good to use when tying two outside party’s together.

Split a Conference Call: #

  • While in a conference call, press the Split soft
  • The two other party’s will be placed on hold and can now be handled

End a Conference Call: #

1)     Press “Cancel” soft key in to end the conference call and hang-up.

VOICEMAIL MESSAGE #

A blinking red MWI (Message Waiting Indicator) indicates a message is waiting.

1)     Press the message button to access visual voicemail messages.   Select the message you would like to hear first.

MUTE #

  • Press the MUTE button  to mute the
  • The Mute icon indicates whether the microphone is

VOLUME ADJUSTMENT #

Use the volume button to adjust the ring volume when the phone is idle. Press the volume button during an active call to adjust the call volume.

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