PBX How-To Guide

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Answer a Call #

Use one of the following options:

  • Lift the handset.
  • Press the Answer soft key.
  • Press the line button to answer using the Speaker.
  • Press the Headset button.

Place a Call #

  • Use one of the following options:
  • Lift the handset and dial the number.
  • Press the button for the line you want to use.
  • Press the Speaker button. D Press the Headset button. D Press the Redial soft key.

Call Park #

  • To put a call on hold so it can be retrieved from any other phone in the system:
  • While on a call. Press the Park soft key or you can transfer the call to *88.
  • Press the Parking soft key again to see the “Lot” the call is on. Lots start at 71. 
  • To pickup call, key in the lot number on any phone and dial.

To retrieve a parked call: #

  • Lift the handset.
  • Dial the 2-digit Call Park number from any phone.

Transfer a Call #

  • To transfer an active call:
  • Press the Transfer key. The call is placed on hold.
  • Dial the number to where you want to transfer the call.
  • When the party answers, announce the call .
  • Press the Transfer key again and hang up.

Voice Mail Setup  #

  • Press x98(your ext) or *97 from your phone. Your default password is your extension number. Follow instructions.
  • When you have messages in your voice mailbox, the red light on the handset will light. To access voice mail (if available):
  • ​​​​​​​Press the Msgs button.
  • Follow the instructions on screen.

Mute #

To activate and deactivate mute for the handset, speakerphone, or headset:

  • Press the Mute button.

Page and Intercom (If applicable) #

  • To page everyone, key in 8000 and press dial.
  • To page specific extension, press *80 followed by extension

End a Call #

  • Use one of the following options:
  • Hang up the handset.
  • Press the EndCall soft key.
  • Press the Speaker button.
  • Press the Headset button.

Place a Call on Hold #

  • Press the Hold soft key.

To return to the call on hold: #

  • Press the Resume soft key. If multiple calls are on hold, press the Navigation button to select the call THEN- Press the Resume soft key.

Transfer Directly to Voice Mail #

  • Press the Transfer soft key. The call is placed on hold.
  • Press #.
  • Enter the ten-digit telephone number.
  • Quickly press the Transfer soft key again and hang up.

Direct Transfer #

To transfer two current calls to each other without staying on the line:

  • Scroll to highlight any call on the line.
  • Press Select.
  • Scroll to highlight the second call.
  • Press Select.
  • With one of the calls highlighted, press the DirTrfr soft key. The two calls are now connected to each other and you are dropped from the call.

Immediate Divert (if available) #

To transfer a call, ringing call, or held call directly to your
voice messaging system:

  • Press the send VM soft key.

Forward All Calls #

To forward your calls to another phone in your system:

  • Press the more soft key twice.
  • Dial the number or extension to where you want to forward all calls.

To cancel Call Forwarding:

  • Press the more soft key twice
  • Select more, then off.

Feature Codes (if enabled) #

•    *72 – Call Forward All Activate
•    *73 – Call Forward All Deactivate
•    *93 – Call Forward All Prompting Activate
•    *74 – Call Forward All Prompting Deactivate
•    *90 – Call Forward Busy Activate
•    *91 – Call Forward Busy Deactivate
•    *94 – Call Forward Busy Prompting Activate
•    *92 – Call Forward Busy Prompting Deactivate
•    *52 – Call Forward No Answer/Unavailable Activate
•    *53 – Call Forward No Answer/Unavailable Deactivate
•    *95 – Call Forward No Answer/Unavailable Prompting Activate
•    *96 – Call Forward Toggle
•    *70 – Call Waiting – Activate
•    *71 – Call Waiting – Deactivate

•    *78 – DND Activate
•    *79 – DND Deactivate
•    *76 – DND Toggle
•    666 – Dial System FAX
•    *21 – Findme Follow Toggle
•    *69 – Call Trace
•    *65 – Speak Your Exten Number
•    *60 – Speaking Clock
•    *88 – Park to your Assigned Lot
•    *85 – Pickup ParkedCall Prefix
•    411 – Phonebook dial-by-name directory
•    *47 – Playback Queue Caller Count
•    *75 – Set user speed dial
•    *98 – Dial Voicemail from any phone
•     411 – Directory by name search
•    *97 – My Voicemail

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