ISSUE:
Can not remove prior Vendor’s Labtech install after running the agent uninstaller from our console, and deleting the labtech registry key and reboot.
Solution:
- In the registry, search for “LabTechAD”
- If you find it under HKLMSoftwareMicrosoftWindowsCurrentVersionInstaller then delete it.
- If you find it under HKCUSoftwareMicrosoftInstallerProducts then delete all listed ( It may have a random GUID, then Features, InstallProperties, Patches, and Usage)
- Then run the generic installer at https://cp.labtechsoftware.com/#/agent-uninstaller
- Reboot.